Refund Policy

All sales are final and custom made to order therefore your payment will be taken at the time of placing the order. In the event that you wish to cancel your order or make a change, the request must be made with ShadeMonster Customer Service within 24 hours of placing the order. Only if the order is cancelled within 24 hours of order placement can ShadeMonster offer you a refund. Any cancelled or changed order will require an authorization number from our customer service department. 

If you have any questions or concerns before placing your order, we recommend contacting our sales department prior to checkout.